Heat Professional Heating Services Limited T/A Heat Leicester, Heat Northampton
Registered Office : 40 Hillsborough Road Leicester LE2 9PL.
Tel : 01162788222
Email : service@heatleicester.co.uk
Business ID No.07491349
VAT No.109967084
Regulatory Authority. Gas Safe Number 525247
We Always Endeavour To Provide The Best Service And Products For Our Customers. However, On Rare Occasions, We Recognise That There May Be Times Where Our Customers May Not Be Completely Satisfied.
To Ensure We Are Able To Put Things Rights As Soon As We Can, Please Read Our Complaints Procedure Below And We Will Respond Promptly To Ensure Complete Satisfaction.
As Soon As Possible After The Completion Of The Works, Please Inspect The Work To Ensure Everything Has Been Carried Out To Our Usual High Standards.
In The Unlikely Event There Is Anything You Are Not Completely Satisfied With, Please Contact Us As Soon As You Can In Order That We Can Rectify Any Problems As Soon As Possible. Either Call Us On 01162788222 Or Write To Us At 40 Hillsborough Road, Leicester, LE2 9TA
Or Email Us At service@heatleicester.co.uk And We Aim To Respond Within 7 Days Of Receiving Your Complaint And Where Possible, Will Provide You With A Date To Remedy Any Issues Raised.
Where We Are Unable To Resolve Your Complaint Using Our Own Complaints Procedure, As A Which? Trusted Trader We Use Dispute Resolution Ombudsman For Dispute Resolution. In The Unlikely Event That We Cannot Remedy Your Complaint To Your Satisfaction You May Wish To Refer Your Complaint To Them. If You Wish To Do So Please Contact Which? Trusted Traders In The First Instance On 0333 241 3209 Or Via There Website Http://Www.Disputesolutionoumbudsman.Org/Which-Trusted-Traders-Partnerships/
Terms & Conditions – Heat Leicester

(Legal Name: Heat Professional Heating Services Limited)

1. Introduction

These terms and conditions govern the contract between Heat Leicester (Heat Professional Heating Services Limited) (referred to as “we,” “us,” or “our”) and the customer (referred to as “you” or “your”) for heating, gas, plumbing, and air conditioning services.

Please read this document carefully. If you have any questions, contact us before accepting the quote.

2. Scope of Work & Quotation
1. We will carry out the work as detailed in your quote for the stated price, subject to these terms and conditions. All prices include VAT at the current rate.
2. Your quote is valid for 28 days from the issue date.
3. Work must commence within 90 days of acceptance. If not, the quote may become invalid, and a new one may be required.

3. Warranty & Guarantees
1. A 12-month labour warranty is included with your installation.
2. Manufacturer warranties on boilers are subject to annual servicing by a Gas Safe registered engineer to maintain validity.

4. Hazardous Materials (Including Asbestos)
1. Our quote does not include the cost of removing hazardous materials such as asbestos, unless specifically stated.
2. If hazardous materials are discovered, work will pause until you arrange safe removal by a specialist.
3. You must provide a ‘site clearance for reoccupation’ certificate before we can resume work.

5. Waste Removal
1. We will remove non-hazardous waste, including old boilers and replaced heating components.

6. Timeframes & Delays
1. Estimated completion times are given in good faith.
2. If delays occur, we will inform you as soon as possible and agree on a revised timeframe.

7. Access & Flooring Requirements
1. You may need to lift carpets or flooring (e.g., tiles, hardwood) before work begins.
2. We will notify you in advance, and you may arrange for a specialist or request us to carry out the work for an additional charge.
3. We are not responsible for replacing flooring after installation.

8. Property Protection & Damage
1. We will take reasonable care to prevent unnecessary damage.
2. We are responsible for damage caused by our negligence.
3. Additional pipework or wiring may cause minor surface damage (e.g., wall finishes, paint). Any redecoration required is not included in the quote and remains your responsibility.

9. Permissions & Approvals
1. Tenants: You must obtain written landlord permission before work begins.
2. Listed Buildings: If your property requires planning permission, it is your responsibility to obtain it before we start work.
3. If work proceeds without the necessary approvals, you will be responsible for any legal or financial consequences.

10. Utility Supply Requirements
1. A suitable gas and electricity supply must be available before installation.
2. We can advise on arranging this, but ensuring supply is your responsibility.

11. Existing Systems & Compatibility
1. If we connect new equipment to your existing system, we are not responsible for faults that arise later unless due to our negligence.
2. We will test your water supply pressure before starting. If pressure issues arise later due to external changes, we are not liable.

12. PowerFlush & System Health
1. If sludge or blockages are found, we may recommend a PowerFlush to ensure the efficiency of your system.
2. We may also suggest design corrections to prevent recurring issues.

13. Uncontrollable Circumstances

We are not responsible for delays or cancellations due to circumstances beyond our control, including but not limited to:
• Adverse weather conditions
• Industrial disputes or strikes (not involving our staff)
• Discovery of protected species (e.g., bats, birds)

14. Use of Approved Installers
1. To complete work efficiently, we may use approved third-party installers.
2. All installers used are Gas Safe registered and carry identification.
3. We are responsible for any work carried out by these approved installers.

15. Payments & Finance
1. Full payment is due upon completion of work unless otherwise agreed.
2. Finance Options:
• A 25% deposit is required for 0% finance options.
• Finance must be pre-approved and signed before installation begins.
• Once installation begins, finance cannot be added later.

16. Cancellations & Refunds
1. Customer Cancellation:
• You may cancel at any time by written notice.
• If cancelled without good reason, you must pay for any costs incurred up to the cancellation date.
2. Company Cancellation:
• We reserve the right to cancel at any time with written notice.
• If cancelled without good reason, we will reimburse reasonable costs you have incurred.

17. Complaints & Dispute Resolution
1. If you are not satisfied with our service, please contact us immediately:
• Phone: 0116 278 8222
• Address: 40 Hillsborough Road, Leicester, LE2 9PL
• Email: heat.leicester@gmail.com
2. We aim to respond within 7 days and provide a solution as soon as possible.
3. If we are unable to resolve your complaint, as a Which? Trusted Trader, we use Dispute Resolution Ombudsman.
• You can contact them via 0333 241 3209 or their website:
www.disputeresolutionombudsman.org/which-trusted-traders-partnerships

18. Data Protection & Communications
1. We may contact you via email, phone, text message, or other means regarding:
• Work updates
• Promotions or special offers (opt-out available)
2. If you provide personal information on behalf of another person, you confirm you have their consent.
3. We comply with UK data protection laws and will not share your details without permission.

19. Entire Agreement & Governing Law
1. Your quote and these terms and conditions form the entire agreement between us.
2. No other party has the right to enforce this agreement.
3. This agreement is governed by the laws of England & Wales.

Thank you for choosing Heat Leicester. We look forward to working with you!
Monday - Friday
8.30am to 5.30pm
Saturday - Sunday
Closed