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Customer Reviews

Our Happy Customers

Check out our reviews on one of the links above or scroll down to read the reviews on our website.

Truly Amazing Job!!!

Ann Mawby - Ratby

Our dealings with heat Leicester have been nothing short of outstanding. From initial quote when we met Ian, through to the work being completed. The actual quote was within the region of other companies. Ian arrived when he said he would gave us the quote verbally then backed it up later that day with an email. After giving the go ahead to do the work Ian emailed and gave us the date of work to start ( which we had discussed at quote time ). The guys arrived when they said they would. Ian, Pete and joe all introduced themselves with a smile and an eagerness to get on with the job. At the end of day one our old heating was out and the new radiators and boiler were on the walls ready to be turned into a fully functional system. All three worked hard all day and didn't stop till around 5pm. A good days work! Day two arrived early again as promised and got on with the job immediately. All works completed on time. All the guys were such a pleasure to have in our home. Nothing was too much trouble. They even helped to put things up in the loft for us. We cannot fault their workmanship at all. They cleaned up after every job ensuring no mess was left all throughout the day. They were truly amazing and a wonderful job was done. We would whole heartedly recommend them to anyone. Thank you guys for the brilliant job you did.


Fantastic Service and Highly Recommended

Murtaza Makda - Humberstone

Fantastic company to deal with. Over the last 5 years I have disturbed them for quotes for a new boiler but hadn't taken it up. At no point did they not want my business and were always glad to come out and provide an updated quote. It was never any trouble for them. Also there was never any pressure selling from them and the quote was always 50 - 60% less then BG or others. The team who came in to fit the boiler were very courteous and professional, worked efficiently and very clean. They also took care of removal of the previous boiler, cleaned the area, filled additional holes, showed how the whole system worked in very simplistic terms and were available if there was any issues. The team didn't take payment once finished but asked to call the office to get all paid via credit card. They even registered the boiler with the manufacturer for you. We would highly recommend them and will definitely use them to service the boiler going forward.

Great people to work with.

Mr Slinger - Glen Parva

We were anxious about replacing our very old heating system after hearing so many horror stories. We found Heat Leicester from the Worcester web site and have had our confidence in the industry restored. Great communication,great work and no excuses. Entire system removed and replaced well within 3 days. If only it was always like this!

This service was by far the best I have witnessed.

Mr Bowler - Aylestone

“In December 2016 my central heating could not cope with the drop in temperature.  After the usual round of quotes I settled on Heat.  They provided the best price and were relatively local.  They arrived on time.  Took one day to remove the old back boiler with its pipes.  They installed the new combination boiler in the old bathroom cupboard, had it wired in and running properly in time for tea on the same day.  They were clean polite and housetrained.  One of the engineers came back the next day to spend an hour tidying up.  He noticed that the boiler needed topping up with water and was concerned that there may be water loss from what was now a sealed system.  The old back boiler would have been topping up from its header tank without knowing that there was a leak.  On his advice I kept watch over the next week and at his request rang up and confirmed that it was losing water.  He was back within two days and cured the leak the same day.  I expected to pay extra for that service as the problem was in the old radiator system but have not been charged.


This is the second combination boiler I have had installed, (previous one was in another house).  This service was by far the best I have witnessed.  Their determination to do a proper job was commendable and for me makes them the heating engineers to choose for any further needs.”

We would highly recommend Ian and Ben to anyone.

Amanda and Phillip Hampson - Broughton astley

Hi Ben and Ian, just wanted to thank you for doing such a great job with the boiler we are really pleased.  I've done you a little review that you might want to include on your website - hope it's ok.  Also, I will be in touch about the bathroom but if you want to send me some business cards in the meantime I can give these to people who ask me if I know a plumber/heating engineer.

After a very rigorous search to find a suitable company which involved getting a number of quotes and receiving a lot of conflicting advice and information from various heating engineers, we chose HEAT to replace our very old boiler with a new combi boiler as not only was the quote we got very competitive it was clear after meeting Ben the advice he gave to us was honest and he was trustworthy. 

Ian and Ben were really courteous, friendly and polite and worked very efficiently throughout the day to get the job done.  There were no hidden costs and we paid exactly what we'd been quoted. They even removed our old gas fire free of charge and tidied up any mess that was made.  We would highly recommend Ian and Ben to anyone and are going to get them back to do our bathroom and shower cubicle- thanks guys for a great job done.

I was particularly impressed by Ben's attention to detail.

Glyn Griffiths - Wigston

I have just had a replacement boiler – a Worcester 24Ri to replace my 30 plus yrs old (but still working fine) Glow Worm Hide Away.
I always thoroughly check out any company I engage and pay great attention to customer service feedback and value for money and after weeks of research I asked Heat Leicester to survey the work and provide an estimate.
Ben arrived, very professional, very confident and very presentable, thoroughly charming in fact and identified what was needed, explained what he would do and left me with an estimate of costs – confirmed later that day with an E-mail – no pressure or special offers if I agreed to sign up that day. Indeed his estimate was 1K less than a quote I had from the biggest supplier.
2 weeks later he arrived to install, My old system wiring needed attention for which Ben had arranged for an Electrician to sort it out, The job was completed within the day and everything was left clean and tidy – Im so pleased with the result.
I was particularly impressed by Bens attention to detail, he noticed that the original brickwork around the old flue pipe was poor to say the least and instead of just adding the new brickwork for which he was responsible for – he actually cut out the shoddy bricks and rectified it all – so I now have a very tidy wall around the new flue.
The Electrician had to install new cables from the Hive controller and more cable to the hot water tank valves- all completed within an hour, now bearing in mind this was all extra work – my bill was exactly the same as the original estimate – Just how many companies would do that?
Perhaps the most rewarding aspect of using Heat Leicester is the warranty – with the biggest suppliers quote I was offered a two yr warranty, or 5 yrs if I had the green deal, but with Heat Leicester it was 8 years – no contracts or service plan needed to qualify – just an annual service which of course will (by my choice) be completed by Heat.
Ive written the above as a testimonial for Heat to use as they see fit, I really am fussy but so impressed by this company.

They are very presentable,hard working and easy to get on with.

Mr & Mrs M Hester - Wigston

Sincere thanks to Ian and Ben for the recent re-piping to our radiators on our central heating system. They did a fantastic job,they were efficient hard workingand cleaned up after every area they worked in. I would have no hesitation in recommending them to anyone who needed a professional job done whether it to be boiler installation,central heating installation or maintenance. They are very presentable,hard working and easy to get on with.

Thank you so much to both Ian and Ben for such a fantastic job !

Mr and Mrs Wheatley - Whetstone

Thank you so much to both Ian and Ben for such a fantastic job ! We had a new Bosch 550cdi boiler  ,9 radiators & power flush . From the initial quote and visit to the completed work it was an absolute pleasure . They are professional , friendly knowledgeable Tradesmen. The quote was competitive and very thorough, Ian listened to our needs and knew exactly how to achieve this with no fuss ,hassle or hidden extras. They are clean and tidy workers and finished the job in 2 days as quoted .All rubbish was removed quickly. I would highly recommend them to anyone needed any work . Thanks again both x

A five star job indeed!

Elaine Clarke - Leiester.

I have just had a new boiler installed by Heat Leicester and am amazed by the quality of the workmanship. A five star job indeed!  Every where left clean and tidy and I felt completely at ease  with Ian at the helm. A lovely chap, who patiently talked me through all the procedures as I like to know what is happening.  If you are looking for a new boiler, save yourself time and look no further than Heat Leicester.

Hi Ben and Ian,
I just want to thank you for the excellent service you provided when you replaced our old boiler with a new Combi boiler. You said you would give us a quote in two days, which you did, you said the price would be inclusive with no hidden extras and it was. I was expecting the work to take two days but you quoted one day with two men, and that is how long it took. In other words, you were true to everything you quoted. When you went out of your way to find bricks that matched those needing to be replaced, it showed you take pride in your work and you also took care where you worked and cleaned everything up after you. I would recommend HEAT to anyone. Thank you.
Sandra Tugby
Ben and Ian (Heat ) replaced our old back boiler with a Combi and completed the job in a day !
We also needed a new gas pipe because the other one was in the wrong place .
Other companies said 2-3 days !
They worked all day without a break and then left the house clean and tidy , two very competent
young men who we wouldn't hesitate to recommend -----they just do the job !
Many Thanks
Paul and Michelle Rowlson
Glen Parva
I would fully recommend HEAT- someone came over to look at out boiler on the same day that I sent a enquiry, a comprehensive, transparent quote with a few options was received a couple of days later, and after one week we had a fully installed combi boiler! Quick, efficient and professional this job only took a day, and our house was left clean and warm afterwards. They even went the extra mile and installed a garden tap while bricking up the old boiler hole - wonderful! We were happy with the price, but the best thing about the service is that it made a large job very quick and painless.
Thanks again Emma
South Knighton
We Replaced an old free standing boiler, cylinder and water tanks for a worcester 27 CDI combi boiler,wireless room stat, upgraded the gas supply and bricked up the old flue hole.

I would recommend Heat Leicester to anyone in the East Midlands who requires a new boiler. They are the most, transparent, friendly, honest and personable company I have dealt with in many years, a breath of fresh air. No-one wants to buy a new boiler but having finally taken the plunge we made the right choice. The job was exactly as advertised. No hidden extras, Ian was on time, reliable and completed the job to a very high standard and what's more on a Saturday at no extra cost.
Heatis a truly professional outfit. I trusted the reviews and employed Heat without even meeting them, the introduction was that good. I did however attempt to beat the price locally without success and wasted time with um's and ah's from local installers quoting me up to double the price I paid. Says it all when I reached out to a Leicestershire business to service the needs of my Long Eaton home, and Heat were good enough to do that. We will continue to do business with Heat to service our new boiler and are now a very warm family.

Highly recommended.


"Ian, thanks again for the superb installation, neat, tidy, and on budget!"


Mr C Edwards, Long Eaton, Derbyshire


We replaced an old combi for a New Worcester Bosch 29cdi Combi boiler, a wireless programmable roomstat, and a powerflush.


We employed Heat to install an awesome Worcester Bosch 29CDI boiler. They responded very quickly from an email I sent. Ian came over and gave us friendly advice on our needs, no hard sales just facts!
Their price was very competitive and the job was carried out quickly and efficiently. Ian even fixed our faulty toilet without us asking.
We will be employing them to plumb our new kitchen in the very near future and have already recommended them to Lisa's parents as they are in the market for a new boiler.
Cheers for carrying out a great service guys.


Tim Whateley & Lisa Hopkins

We replaced an old combi for a New Worcester Bosch 29cdi Combi boiler, a wireless programmable roomstat, and a powerflush.


"We chose Heat Professional Heating Services after four quotations from different companies. Their price was competitive and we were impressed by the helpful, professional advice given by Ben on his first visit. The installation of a full gas central heating system was carried out to a high standard in under two days, both Ben and Ian taking time out to ensure we were happy with the pipe layout and radiator positions. On completion of the work, all redundant equipment was removed and the house cleaned thoroughly. We were taken through the set up procedure and all the necessary controls were explained. We were given all the documentation including a 7 year guarantee. To summarise, we were very pleased with our central heating installation, and would not hesitate to recommend "Heat" to others. "


Rob and Bev Timson, Ratby, Leics.


We installed a completely new central heating system replacing old storage heaters we fitted a worcester bosch combi 30 CDI boiler, all new pipework, 7 radiators with thermostatic valves, and a wireless programmable roomstat.

Ian and Ben were very professional and friendly. They provided a complete service with the guarantee of an after care service. After the project was complete the house was left clean to the point that I did not even have to put the hoover round! I would highly recommend them to anybody.


Mrs Reynolds

Glen Parva


We replaced an old solid fuel heating system installing a Brand new Valliant ecotec 832 with vertical flue, all new pipework and 8 radiators with thermostatic valves and thermostatic time control.

We employed Ian and Ben (Heat) to replace the plumbing installation and install a complete gas fired central heating system in our 5 bedroom house.
They quickly carried out a comprehensive survey and gave us advice based on our specific needs. We are very pleased that we employed them.
The cost was very reasonable and the work was carried out promptly and efficiently. The premises were left clean and tidy and the post installation advice and after care service were excellent.
We will be employing them again to plumb our new kitchen and en suite bathroom. We have no qualms about recommending Heat to anyone and would be pleased to discuss their services with any prospective customers.


Brian and Pearl Catton


We replaced the entire central heating system with a brand new Worcester Bosch Combi 30 cdi, all new pipework and 11 Radiators with thermostatic valves and thermostatic time control.

Ian and Ben from HEATwere honest, reliable and trustworthy. I decided to upgrade my very old radiators as well as the boiler. the whole job was done in 2 days, all rubbish gone all hoovered up. brill thanks lads. definitely recommend.


Mrs North



We replaced an old one-pipe system heating with a new worcester 15 ri, all new pipework, all new controls, and 7 new radiators with thermostatic valves.

Recent Thank You Notes and Emails

Just a quick note to say what a great job you all did. The service was excellent and you delivered exactly what I needed. We are now warm and snug in our home. 
Thank you for your professional service, you wouldn't even know you had been to the house. 
Kind Regards
Tiffany & David 

Hi Ian.

Just to say thanks for the work you did. the house is lovely and warm.  I have not received your invoice yet though. Would you like to send a copy to Alistait my son so he can pay you. his email is
Again many thanks for a lovely clean tidy and efficient job
Kind regards Alison Cooper

Hi Ian, a big thank you. a true professional with empathy you are. i now have a boiler at home. not just a boiler but with a clean installation. no messy pipework. i would advise anyone needing boiler installation to call Ian.  Thank you very much. Esther. 

Hi Ian & Ben
Just a note to say thank you for the work you did at the property over the last two days.
I nipped in this morning and am happy with how the property has been left and the installation. Just got to get my head round the controls.
I will be sending payment by bacs in due course.
Can I ask that you make a note of my home address for correspondence in the future and for the guarantee card.
3 Whitehead Close
LE12 7UZ
Once again thanks very much
Sue Green
Mr Dicks
 has notified you of a payment for Invoice #

"Thank you for your work installing the boiler. Very happy with work undertaken By peter, He made a good job all round, cleand up afterwards "
Mr Peter Newton
 has notified you of a payment for Invoice #

"Thanks for the great service, money has been paid by bank transfer"

Hi Ben,


I spoke with Ian about paying by bank transfer, but I need your bank details. Thanks for doing a good job today.


Many thanks, Ian

Hi Ben
This morning I have transferred to your bank account £ to cover invoice  .
Trust you can confirm receipt.
Would like to thank pete for the excellent installation of the new gas boiler and the advice he gave enabling the central heating pipe work to be updated.
I hope to be in contact in the next couple of weeks to arrange for service of our gas boiler at our main address in Oadby.
Best regards   Dave
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